Terms & Conditions

At Complete Window Systems Ltd, we believe in transparency, clarity, and fairness in everything we do. These Terms & Conditions outline the general principles that guide how we operate, how we deliver our products and services, and what you can expect when working with us. They are designed to protect both our customers and our business by ensuring that all responsibilities, expectations, and processes are clearly understood from the outset.
Because our work ranges from manufacturing and supply-only orders to full installations, commercial repairs, and bespoke projects, the information on this page serves as a broad overview of our standard terms. It is not a complete or exhaustive list, and additional terms may apply depending on the nature of your order or agreement with us. Where more specific details are required, these will be provided in your quotation, contract, invoice, or written communication.
Our goal is to make your experience with us straightforward, professional, and fully informed from start to finish

1. Introduction

These Terms & Conditions govern the use of the Complete Window Systems Ltd website and the services we provide, including the manufacture, supply, installation, and repair of windows and doors. By accessing our website or engaging with our services, you agree to be bound by these terms. If you do not agree, please refrain from using our site.

2. About Us

Complete Window Systems Ltd
We manufacture all windows and doors in-house at our own factory and use trusted suppliers such as Liniar for profile systems. We work with both public and trade clients, including schools, businesses, pubs, and commercial properties.

3. Use of Our Website

You agree to use our website for lawful purposes only. You must not:

Attempt to gain unauthorised access to our systems
Copy, reproduce, or misuse any content without permission
Use our website in a way that may cause damage or impair functionality

We reserve the right to update or change website content at any time.

4. Quotations & Orders

All quotations are valid for 30 days unless stated otherwise.
Orders are only confirmed once accepted in writing by Complete Window Systems Ltd.
Any changes requested after order confirmation may affect pricing and lead times.
Lead times are estimates and may vary depending on material availability and workload.

5. Manufacturing & Installation

Manufacturing

All products are made in-house at our factory to the specifications agreed at the time of order. It is the customer’s responsibility to ensure all measurements and details provided are accurate unless a site survey is carried out by our team.

Installation

Where installation is included:

Access to the property must be provided at agreed times
Any delays caused by the customer may result in additional charges
We are not responsible for pre-existing structural issues discovered during installation

6. Repairs & Service Work

We offer repair and maintenance services for commercial properties and schools.
All repair work is subject to inspection, and we will advise whether repair or replacement is the most appropriate solution.

7. Payment Terms

Payment terms will be outlined on your quotation or invoice.
Deposits may be required before manufacturing begins.
Late payments may incur additional charges.
Products remain the property of Complete Window Systems Ltd until paid in full.

8. Cancellations

Cancellations must be made in writing.
Because our products are made to order, cancellations after manufacturing has begun may incur charges to cover materials and labour already committed.

9. Warranty

We provide warranties on our products and installations, details of which will be supplied with your order.

Warranties may be void if:

Products are altered or repaired by a third party
Damage is caused by misuse, neglect, or lack of maintenance
Installation is carried out by someone other than Complete Window Systems Ltd (for supply-only orders)

10. Liability

We are not liable for:

Losses caused by incorrect measurements provided by the customer
Damage resulting from misuse or lack of maintenance
Indirect or consequential losses

Nothing in these terms limits our liability for death or personal injury caused by negligence.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, security, or privacy practices of these sites.

12. Data Protection

We handle personal data in accordance with our Privacy Policy.
By using our services, you consent to the processing of your information as described in that policy.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Complete Window Systems Ltd

Email: Info@complet-windows.com

Phone: 01384 571027
Address: Units 31 -33 The Wallows Ind Est

Fens Pool Avenue

Brierley Hill

West Midlands

DY5 1QA

15. Scope of These Terms

The information provided in these Terms & Conditions is intended as a general guide to the services and policies of Complete Window Systems Ltd. This is not a comprehensive or exhaustive list of all terms that may apply to our products, services, or contractual agreements. Additional terms, conditions, and requirements may be outlined in quotations, invoices, contracts, warranties, or other written communications provided to you during the course of our work.
Where there is any conflict between this page and the terms specified in a formal contract or written agreement, the contract terms will take precedence.