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At Complete Window Systems Ltd, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, contact us, or use our services. We believe in being transparent about the information we handle and ensuring that all data is managed securely and responsibly.
We only collect information that is necessary to provide our products and services, respond to enquiries, and maintain the high level of customer care our clients expect. Any personal data you share with us is treated with strict confidentiality and handled in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Our goal is to give you confidence in how your information is used and to ensure you remain in control of your personal data at all times.

Privacy Policy

1. Introduction

 

Complete Window Systems Ltd is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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By using our website or providing your information, you agree to the practices described in this policy.

 

 

2. Information We Collect

 

We may collect and process the following types of personal data:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Address or installation location

  • Details about your project or enquiry

  • Any information submitted through contact forms or email

Information collected automatically

 

When you visit our website, we may collect:
 

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Cookies and tracking data (see “Cookies” section below)

Information from third parties

 

We may receive information from:
 

  • Suppliers or contractors involved in your project

  • Publicly available sources (e.g., Companies House)

     

 

3. How We Use Your Information
 

We use your personal data to:

  • Respond to enquiries and provide quotations

  • Process orders and deliver our products and services

  • Manage customer accounts and communication

  • Improve our website and user experience

  • Meet legal, regulatory, and compliance obligations

  • Maintain records for warranty, service, and installation history

  • Provide aftercare, repairs, and commercial service work
     

We only use your information when we have a lawful basis to do so, such as consent, contract fulfilment, legitimate interest, or legal obligation.

 

 

4. How We Store and Protect Your Data
 

We take data security seriously. Your information is stored securely using appropriate technical and organisational measures to prevent:
 

  • Unauthorised access

  • Loss or theft

  • Alteration or misuse
     

Only authorised staff and trusted partners have access to your data, and only when necessary to perform their duties.

 

 

5. Sharing Your Information
 

We do not sell or share your personal data with third parties for marketing purposes.
 

We may share your information with:
 

  • Trusted suppliers (e.g., Liniar)

  • Contractors involved in installations or repairs

  • IT service providers who support our website or systems

  • Regulatory bodies when legally required (e.g., FENSA)
     

All partners are required to handle your data securely and in line with UK GDPR.

 

 

6. Cookies
 

Our website may use cookies to:
 

  • Improve site performance

  • Analyse visitor behaviour

  • Enhance user experience
     

You can control or disable cookies through your browser settings. Some features may not function correctly without them.

 

 

7. Your Rights
 

Under UK GDPR, you have the right to:
 

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time
     

To exercise any of these rights, please contact us using the details below.

 

 

8. Data Retention
 

We keep your personal data only for as long as necessary to:
 

  • Provide our services

  • Meet legal and regulatory requirements

  • Maintain accurate installation and warranty records
     

Retention periods vary depending on the type of data and purpose.

 

 

9. Links to Other Websites
 

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

 

 

10. Contact Us
 

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

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Complete Window Systems Ltd


Email: Info@complet-windows.com

Phone: 01384 571027
Address: Units 31 -33 The Wallows Ind Est

                 Fens Pool Avenue

                 Brierley Hill

                 West Midlands

                 DY5 1QA

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